FREQUENTLY ASKED QUESTIONS
How can you afford to offer these Benefits at such a low cost?
A: Elite Benefits is a wholesale provider of these Benefits to many industries. We do not sell to the general public. Therefore, we do not have any expenses for sales and marketing; which allows us to pass along a significant dollar savings to individuals that were sent to our website.
Q: Is there a contract for memberships?
A: No, your membership to any Elite Benefit Plan is month-to-month and you may cancel at any time. We want you to remain a member because you see the value and savings, not because of any long-term contracts!
Q: Can anyone in my family use the Benefits?
A: Yes, immediate family members up to age 23 are included in the family benefit programs.
Q: How do I cancel my membership?
A: Simply log into www.gatewaybenefitsuite.com with your email and password. Go to your “Profile Page” and click the “Cancel” button. If it's within the first 14 days, your membership will be stopped immediately, and you will receive a full refund. After 14 days, your monthly billing will be stopped, but you will enjoy your membership until the end of the current term.
Q: How does the Money back Guarantee work?
A: After you receive your Welcome email with your benefit cards, you will have 14 days to cancel your subscription and receive a full refund. Your credit card will be refunded and your access to our valuable Benefits will be terminated.
Q: Can I change my Plan and add more benefits in the future?
A: Unfortunately, you cannot change your Plan. However, you can add more Benefits by purchasing an additional Plan. For instance, if you have a “Bronze” Plan and you wish to add another Benefit, you will need to purchase another “Bronze” Plan. Therefore, given the very low cost of our Silver and Gold Plans, we recommend that you pick the Plan that saves you the most money up front.
Q: Who do I contact with questions about my Benefits?
A: Each Elite Benefit Website has an 800 # listed on the site that is available for questions 24 hours a day, 7 days a week. The benefit representative will be able to answer related questions about that specific Benefit service. You may also contact your account representative to assist with general questions.
Q: Can I refer someone else to the GatewayBenefitSuite.com website?
A: Yes, you may forward our website to friends and family. Please provide them with the “Access Code” used for your registration as your referral will need to use the same Access Code to register.
